Privacy Policy

Who We Are

Express Xpert Appliance Repair is a certified appliance repair company headquartered at 2145 NE 164th St, North Miami Beach, FL 33162. We serve residential and commercial customers across Miami-Dade, Broward, and Palm Beach counties. You can reach us by phone at (888) 822-7754 or by email at admin@expressxpert.com.

This privacy policy applies to all visitors and customers who interact with our website at expressxpert.com, use our booking tools, call us for service, or otherwise share personal information in connection with appliance repair services.

Information We Collect

When you request a service, fill out a form, or contact us, we collect the information needed to schedule and complete your repair. This typically includes your full name, primary phone number, email address, and the property address where service will be performed. We also collect appliance details such as the brand, model, and a description of the problem.

If you use our online booking tool, we collect the information you enter at each step of the booking flow, including your preferred appointment time, zip code, and any notes about your appliance or access instructions for your home or business.

We also collect non-personal technical information automatically when you visit our website. This includes your IP address, browser type, device type, operating system, pages visited, time spent on each page, and the referring URL that brought you to our site. This data is collected through cookies and third-party analytics tools and does not identify you by name.

Cookies and Tracking Technologies

Our website uses cookies, which are small data files stored in your browser. Some cookies are essential for the website to function correctly, such as session cookies that allow our booking flow to remember your entries between steps. Other cookies are used for analytics and marketing.

We use Google Analytics to understand how visitors find and use our website. Google Analytics collects aggregated, anonymized data about pages viewed, traffic sources, and user behavior. This data helps us improve our website and identify which content is most useful to South Florida customers searching for appliance repair.

We may also use Google Ads tracking to measure the effectiveness of our advertising campaigns. This tracking uses cookies to record whether a visit to our website resulted from an ad click, and whether that visit led to a booking or call. No personal identifiers are shared with Google Ads as part of this process.

You can manage or disable cookies through your browser settings at any time. However, disabling essential cookies may affect how our booking forms and website features function. Most modern browsers also support a “Do Not Track” signal, which we honor for analytics purposes where technically possible.

How We Use Your Information

The information you provide is used primarily to deliver the service you requested. When you book a repair, your name, phone number, and address are shared with the assigned technician so they can confirm the appointment and arrive at the right location. Your appliance details help us bring the most likely parts and prepare for the specific type of repair.

We also use your contact information to send appointment confirmations, provide follow-up support during the warranty period, and respond to questions or concerns you submit by phone, form, or email. If you have opted in to promotional communication, we may occasionally send service reminders, seasonal maintenance tips, or information about new service offerings.

Website analytics data is used internally to understand which pages, cities, and appliance types generate the most traffic, so we can ensure our website provides accurate and helpful information for South Florida homeowners searching for repair help.

Information Sharing and Third Parties

We do not sell your personal information to any third party. We do not share your contact details with advertisers, data brokers, or marketing companies. Your information stays within Express Xpert and the service partners who are directly involved in completing your repair.

Limited sharing may occur in the following circumstances. We may share your service address and contact details with independent contractors or technicians who are dispatched for your repair. These individuals are required to maintain the same confidentiality standards as our employees. We may also share information with payment processors to complete transactions, and with customer relationship management software that helps us track service history and follow-up items.

In rare cases, we may be required to disclose information in response to a valid legal request, court order, or government regulation. We will only disclose the minimum information legally required in such circumstances, and we will notify you where permitted by law.

Data Security

We take reasonable technical and organizational measures to protect the personal information we collect from unauthorized access, disclosure, or misuse. Our website uses encrypted HTTPS connections for all data transmission. Our internal systems use access controls to limit who can view customer records.

Despite these precautions, no method of data storage or internet transmission is 100% secure. While we work diligently to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately at admin@expressxpert.com.

We retain customer service records, including contact details and repair history, for a period consistent with our warranty obligations and applicable business, tax, and legal requirements. Records associated with completed repairs are typically retained for a minimum of three years. You may request deletion of personal data subject to those legal retention requirements.

Your Privacy Rights in Florida

Florida residents and California residents under the California Consumer Privacy Act (CCPA) have specific rights regarding their personal data. Regardless of where you are located, Express Xpert honors the following requests:

• Access: You may request a copy of the personal information we have on file for you.
• Correction: You may ask us to correct inaccurate or outdated information in your customer record.
• Deletion: You may request that we delete your personal information, subject to legal retention obligations.
• Opt-Out: You may opt out of promotional emails or text messages at any time using the unsubscribe link in any marketing message, or by contacting us directly.
• Non-Discrimination: Exercising your privacy rights will not affect the quality or availability of services you receive from us.

To submit any of the above requests, contact us at admin@expressxpert.com or call (888) 822-7754. We will verify your identity and respond within 30 days.

Children's Privacy

Our website and services are intended for adults 18 years of age or older. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has submitted personal information through our website, we will delete it promptly. Parents or guardians who believe we may have inadvertently collected information from a minor should contact us immediately at admin@expressxpert.com.

External Links

Our website may contain links to third-party websites, including Google Maps, review platforms, and appliance manufacturer sites. This privacy policy applies only to expressxpert.com and does not extend to any third-party websites. We encourage you to review the privacy policies of any external site you visit through links on our pages.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will update the “Last updated” date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

Continued use of our website or services after a policy change constitutes your acceptance of the revised policy. If you have questions about any changes, please contact us before continuing to use our services.

Contact Us About Privacy

If you have questions, concerns, or requests related to this privacy policy or how we handle your personal information, please contact Express Xpert directly:

• Address: 2145 NE 164th St, North Miami Beach, FL 33162
• Phone: (888) 822-7754
• Email: admin@expressxpert.com

We are committed to addressing your privacy concerns promptly and transparently. If you are not satisfied with our response, you have the right to file a complaint with the Florida Attorney General's Office or the Federal Trade Commission.

Related Policies

Review our other customer protection policies:

• Terms of Service — service agreements, warranties, and payment terms
• Refund Policy — 90-day warranty and satisfaction guarantee details
• Certifications & Insurance — our Florida business credentials and certifications